Is Amazon.com Eating Your Client’s Business?
At a recent Barron’s conferences for the nation’s top advisors, we were surprised by a recurring topic: Amazon.com. Everywhere we turned, someone was discussing how Amazon.com was impacting their businesses. The online retailer, at least since we last checked, has not entered the financial advisory business, but many advisors said Amazon had changed people’s expectations about how they interact with companies. The issue looms over the...